In short: Version 2.2 lets DIY landlords publish without setting viewing availability, keeps viewing requests coming when availability runs out, shows more about every applicant, and adds tenant invites, clearer messaging and tools for portfolio landlords.
Updated 20 October 2026
The key facts
In this article:
Version 2.2 of the Hello Neighbour DIY platform changes how viewings are set up, what landlords see about applicants, how tenants are invited and how messages are tracked, all shaped by feedback from the landlords who use it.
It follows version 2.1, which introduced the tenant summary, and arrives more than five months after the Renters' Rights Act 2025 tenancy reforms took effect on 1 May 2026. With section 21 gone and almost every tenancy now periodic, choosing the right tenant matters more than it did, and most of this release is aimed at that decision. Each change is listed with its date in our release notes.
Yes, landlords can now skip the viewing availability step and publish their property straight away.
We heard from landlords that they do not always want to think about their availability before a property goes live. Tenants can still request a viewing, choosing morning or afternoon windows over the coming week that suit them. The landlord agrees a time with them over chat, then clicks Book viewing on the platform, which sends the tenant a confirmation email and all the prompts that follow. Availability can still be added at any point, before or after the advert goes live.
Tenants can still request a viewing after a landlord's availability expires, so interested applicants are no longer turned away because the diary has run out.
Landlords who prefer to set viewing times can still do so. Tenants requesting against that availability pick one of the set times, and everyone else picks morning or afternoon windows. Requests without set times appear in a new table on the property's viewings tab, headed 'Requests without specified times'.
Landlords can see every applicant's answers to our qualifying questions in the tenant summary, opened by clicking 'info' next to the tenant's name on the enquiries or viewings page.
Every tenant who requests a viewing answers those questions as part of the request, and we automatically decline anyone who would not pass referencing. Landlords can ask any extra questions over chat before booking them in. Our guide to screening viewing requests covers how to use the answers.
The profile shows each applicant's employment status, income source, whether they are on a zero-hours contract, how long they have lived in the UK, whether they need a guarantor, when they want to move in and any access requirements. The household section adds total household income, the number of residents, the household type, any pets and who else would be living there.
The summary also brings together everything the applicant has done across the landlord's account: enquiries, viewing requests and bookings, and offers on any of their properties, alongside private notes the landlord can keep for themselves. Contact details stay hidden until the landlord requests them and confirms they are registered with the ICO, protecting applicants' data. The aim is to give landlords the information they need early, so they can be confident in who they let through the door.
Two blue ticks show a tenant has read a message, while two grey ticks show it has been delivered but not yet read.
A single grey tick used to show a message had been read, which led some landlords to assume their chats were going unread. Messages now follow the WhatsApp convention instead. Landlords and tenants can also reply straight from the email that tells them about a new message, without logging in. The reply lands in the chat history alongside everything else.
Yes, landlords can now invite someone who found the property outside Rightmove, Zoopla, OnTheMarket or our own site to enquire through the platform.
The landlord adds the person's details from the enquiries page and we email them a link to the advert. Once they enquire, they appear in the enquiries grid like any other applicant and are sent an invitation to request a viewing automatically, which landlords can resend from the actions menu on the enquiries page. When they request a viewing they answer the same pre-qualification questions as everyone else.
Tenants booked through the platform receive an automatic reminder ahead of the viewing and an email 30 minutes after it inviting them to make an offer. A viewing arranged outside the platform does not trigger that invitation, which is why we recommend booking every viewing on the platform, even when the time is agreed over chat.
Landlords can invite anyone in their enquiries list to make an offer, using Invite to offer in the actions menu on the enquiries page or from the tenant summary.
For a tenant found off the platform, that means inviting them to enquire first. We email them the instructions and a link to log in and make their offer, and every offer arrives in the same place, with the same information, whichever way the tenant found the property.
Building and flat numbers now appear in every property name, and landlords can delete any property themselves.
Landlords with many properties on the platform asked for an easier way to tell apart homes in the same street or block. The building number, and the flat number where there is one, now shows on the properties page, the slide-out properties menu, the dashboard and the property record.
Things change, and some landlords wanted to be able to remove a property from their account. Any property can now be deleted by clicking the three dots on the properties page or on the property record.
New to letting yourself? Our guide to finding a tenant yourself walks through each stage, and how self-service letting works shows where the platform fits.
Version 2.2 is live now for every Hello Neighbour DIY landlord, at no extra cost. Log in or sign up free.