OUR CAREERS
We're on a mission to change lettings for good.
To do that, we've built great tech, but we need great people too. People who are just as passionate about changing the lettings experience as we are.
If you want to join us – making lettings simple, fair, and fast for everyone – then check out our available roles below.
Data Analyst
- Full Time
If you're an experienced Data Analyst and ready to make a difference, apply now. Email us your CV, cover letter, notice period, current and expected salary to:
tamara@hello-neighbour.com
Your next career move could be just an email away. Don't miss out! #DataAnalyst #CareerOpportunity #ApplyNow
Our brand promise
Our brand promise: changing lettings for good, is our north star. As a brand and as a company it reflects our defining statement of intent, today and tomorrow.
It's a promise with two meanings and two ambitions, because Hello Neighbour are here for two reasons:
1) To change lettings for the good of every landlord and every tenant.
Because an efficient, secure, and cost-effective letting and property management agency, plays a vital role in creating happy homes and happy lives.
2) To change the lettings industry forever.
Today's lettings industry is riddled with unfair costs, hidden fees, and poor service. We're changing the status quo and resetting the standards.
We are looking for someone to join our growing team. You will not only support the day-to-day but be actively involved in shaping the business and our platform as it grows. As a fast-growing company each day is different but also very busy! There are challenges and opportunities in abundance. If you have the right attitude and work ethic, we would love to see and help you grow and excel.
Join Hello Neighbour and make a difference in the world of lettings.
About the role
At Hello Neighbour, we're dedicated to harnessing data-driven insights for informed decision-making and business success. We're on the lookout for a versatile Data Analyst with expertise in ETL processes, data cleansing, API integration, and proficiency in key tools like Azure Data Factory, SSIS, SQL, and Power BI. If you're passionate about data and possess a diverse skill set in data analytics, we invite you to be a part of our dynamic team.
As a Data Analyst with a focus on ETL processes, you'll be integral to transforming raw data into valuable insights and streamlining data flows across core systems to enhance overall business efficiency. Your role will involve data sourcing, ETL workflows, meticulous data cleansing, and creating data-driven reports and dashboards.
We operate in a fast-paced environment where we are building out new technology and ways of working that are scalable for the future, so this role would be suitable to someone who enjoys that too.
Your key responsibilities
These core tasks best reflect the regular, daily workload of the position. (This list is not exhaustive).
1. Data Sourcing and API Integration:
• Gather data from various APIs, databases, and internal/external sources
• Create and implement ETL processes for data extraction, transformation, and loading • Ensure data integrity and reliability during the data sourcing process.
2. Data Cleansing and Transformation:
• Employ robust data cleansing and preprocessing techniques to maintain data quality
• Standardise and enrich data to facilitate meaningful analysis
• Identify and resolve data anomalies and inconsistencies
3. ETL Workflow Management:
• Develop, maintain, and optimize ETL workflows utilizing Azure Data Factory and SSIS
• Monitor, schedule, troubleshoot data integration jobs, and enhance data pipeline efficiency
4. Data Analysis and Reporting:
• Leverage SQL and Power BI for in-depth data analysis and visualisation
• Craft informative reports and dashboards to communicate insights to stakeholders
• Develop and maintain predictive models and data-driven solutions
5. Collaborative Work:
• Collaborate closely with cross-functional teams, including the executive team, product, engineering teams, and business stakeholders to understand data requirements and objectives
• Contribute to the design and execution of data experiments and A/B tests
6. Data Governance and Compliance:
• Uphold data governance best practices, ensuring data security, privacy, and compliance with relevant regulations
• Familiarity with statistical analysis and machine learning techniques
• Strong and proactive problem-solving and analytical skills
• Strong written and verbal communication
• Ability to work both independently and collaboratively in a team-oriented environment
• Detail-oriented with a commitment to data quality and accuracy
• Ability to adapt to and thrive with change
Technology skills
• Proficiency in ETL tools such as Azure Data Factory and SSIS
• Strong knowledge of SQL for data querying and manipulation
• Proficiency in data visualization tools, with a focus on Power BI
• Quick adaptability to new technology
Education and/or experience
• Working knowledge of the lettings industry and relevant legislation would be advantageous but not essential
• Bachelor's degree in a relevant field (e.g., Data Science, Computer Science, Information Systems)
• Minimum of two years proven experience as a Data Analyst at a Mid to Senior level with expertise in ETL processes and API sourcing.
We are going to keep what we are up to brief, as this is a highly public document.
Hello Neighbour is using a customer-centric, transparent approach that is backed by intelligent tech and data to fill this service gap and delight our customers.
Our goal is to change the fundamental fabric of the private letting industry, starting in the UK, and moving globally. Find out more here: www.hello-neighbour.com
Our values
Our values inform how we behave, interact, and communicate both internally (to each other) and externally (to our clients and partners). If we keep our values top of mind (and remind ourselves of them, should we ever fall short) – we'll go some way to fulfilling our brand promise to: change lettings for good.
Benefits of working at Hello Neighbour
Play a key role in shaping the company as it grows.
Join an extremely supportive and motivated team.
• Competitive salary
• 25 Days holiday, up to 30 days after 5 years
• ARLA qualification (post probation)
• Day off for your birthday
• Share Options, what better way to promote ownership than giving you the opportunity to own a part of what you are helping us build
Admin
This a Full-time role: 37.5 hours per week.
Working pattern: Monday to Friday 9am to 5.30pm, with a 1-hour lunch break
Location: New Malden, London, KT3
Salary Range: Competitive market-related salary (dependent on experience)
Please indicate in your application, what your current salary is, your desired salary as well as your notice period.
Hybrid working: We operate 3 days (minimum) in the office, working with the team and 2 days where you can WFH (provided you can do so safely).
Start Date: ASAP
Finally, a huge thank you for taking the time and effort to consider Hello Neighbour as your next career venture! If you’re interested to find out more, then we’d love to meet you where we’ll look to bring to life our vision, our mission, our culture, and how you could be a key part of our growth and success
Hello Neighbour is proud to be an equal opportunity workplace. At Hello Neighbour, we celebrate, support, and thrive on diversity. We believe a diverse organisation is of benefit to our employees, to our business, and to the community we serve.
Lettings Account Manager
- Full Time
Passionate Account Managers (Tenancy Progressors) WANTED! If you're experienced and ready to make a difference, apply now. Email us your CV, cover letter, notice period, current and expected salary to:
tamara@hello-neighbour.com
Your next career move could be just an email away. Don't miss out! #AccountManager #CareerOpportunity #ApplyNow
Our brand promise
Our brand promise: changing lettings for good, is our north star. As a brand and as a company it reflects our defining statement of intent, today and tomorrow.
It's a promise with two meanings and two ambitions, because Hello Neighbour are here for two reasons:
1) To change lettings for the good of every landlord and every tenant.
Because an efficient, secure, and cost-effective letting and property management agency, plays a vital role in creating happy homes and happy lives.
2) To change the lettings industry forever.
Today's lettings industry is riddled with unfair costs, hidden fees, and poor service. We're changing the status quo and resetting the standards.
We are looking for someone to join our growing team. You will not only support the day-to-day but be actively involved in shaping the business and our platform as it grows. As a fast-growing company each day is different but also very busy! There are challenges and opportunities in abundance. If you have the right attitude and work ethic, we would love to see and help you grow and excel.
Join Hello Neighbour and make a difference in the world of lettings.
About the role
Join our Customer Success Team as a Lettings Account Manager, where you'll play a pivotal role in securing exceptional tenants and fostering long-term relationships with landlords. You'll take over the landlord relationship after they're onboarded by our Customer Acquisition Team (Sales), ensuring we find the right tenants and smoothly transition properties to our Customer Happiness Team (Property Management) if managed.
Your qualifications
• Prior experience in the lettings industry with a deep understanding of its workings.
• Proficient in confident communication with landlords, both over the phone and in person if necessary, addressing a range of queries related to processes and legislation.
• Strong administrative and time management skills.
Our dynamic environment is driven by cutting-edge technology (which we are building) and future scalability, making this role ideal for those who thrive in such settings.
We operate in a fast-paced environment where we are building out new technology and ways of working that are scalable for the future, so this role would be suitable to someone who enjoys that too.
These core tasks best reflect the regular, daily workload of the position. (This list is not exhaustive).
• Effective communication with landlords and tenants.
• End-to-end management of each property, including prompt deal closure (before our competitors), regular updates to landlords and tenants, system setup, CRM data maintenance, arranging any works needed at the property pre-check-in and tenant query response. (Full tenancy progression).
• Coordinating viewings, qualifying offers, negotiating with landlords, overseeing referencing processes, ensuring accurate contracts, and arranging inventory and check-in services.
• Ensuring pre-move-in compliance.
• Contributing to platform development through feedback.
• Requesting and cultivating positive reviews from landlords and tenants.
• Handling ad hoc tasks within your role's scope.
What does success look like in this role?
• Satisfied tenants and landlords.
• Positive reviews for both you and Hello Neighbour.
The skills you bring to the table core skills
• Customer service champion with a resilient, energetic, and can-do attitude.
• Ability to adapt to and thrive with change.
• Exceptional attention to detail.
• Strong written and verbal communication.
• Self-motivated team player.
• Proactive problem-solving skills.
• Passion for improving the lettings industry.
Technology skills
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience with CRM tools (we use HubSpot).
• Quick adaptability to new technology.
Education and/or Experience
• Minimum of two years of experience as a Lettings Agent, Lettings Negotiator, or similar role.
• Working knowledge of the lettings industry and relevant legislation.
We are going to keep what we are up to brief, as this is a highly public document.
Hello Neighbour is using a customer-centric, transparent approach that is backed by intelligent tech and data to fill this service gap and delight our customers.
Our goal is to change the fundamental fabric of the private letting industry, starting in the UK, and moving globally. Find out more here: www.hello-neighbour.com
Our values
Our values inform how we behave, interact, and communicate both internally (to each other) and externally (to our clients and partners). If we keep our values top of mind (and remind ourselves of them, should we ever fall short) – we'll go some way to fulfilling our brand promise to: change lettings for good.
Benefits of working at Hello Neighbour
Play a key role in shaping the company as it grows.
Join an extremely supportive and motivated team.
• Competitive salary
• 25 Days holiday, up to 30 days after 5 years
• ARLA qualification (post probation)
• Day off for your birthday
• Share Options, what better way to promote ownership than giving you the opportunity to own a part of what you are helping us build
Admin
This a Full-time role: 37.5 hours per week.
Working pattern: Monday to Friday 9am to 5.30pm, with a 1-hour lunch break
Location: New Malden, London, KT3
Salary Range: £27k/ £30k/ £33k basic dependent on experience
Please indicate in your application, what your current salary is, your desired salary as well as your notice period.
Hybrid working: We operate 3 days (minimum) in the office, working with the team and 2 days where you can WFH (provided you can do so safely).
Start Date: ASAP
Finally, a huge thank you for taking the time and effort to consider Hello Neighbour as your next career venture! If you’re interested to find out more, then we’d love to meet you where we’ll look to bring to life our vision, our mission, our culture, and how you could be a key part of our growth and success
Hello Neighbour is proud to be an equal opportunity workplace. At Hello Neighbour, we celebrate, support, and thrive on diversity. We believe a diverse organisation is of benefit to our employees, to our business, and to the community we serve.
Lettings Property Manager
- Full Time
Are you ready to make your mark in a dynamic and disruptive company that's revolutionizing the lettings industry for the better? Are you a proactive, hardworking individual ready to take ownership of our property portfolio and ensure unparalleled customer satisfaction? If so, we want you on our team!
To apply, please email:
tamara@hello-neighbour.com
with a copy of your CV and covering letter which must also include the following information: 1) your current salary, 2) your desired salary and 3) your notice period.
Your next career move could be just an email away. Don't miss out! #PropertyManager #CareerOpportunity #ApplyNow
Our brand promise
Our brand promise: changing lettings for good, is our north star. As a brand and as a company it reflects our defining statement of intent, today and tomorrow.
It's a promise with two meanings and two ambitions, because Hello Neighbour are here for two reasons:
1) To change lettings for the good of every landlord and every tenant.
Because an efficient, secure, and cost-effective letting and property management agency, plays a vital role in creating happy homes and happy lives.
2) To change the lettings industry forever.
Today's lettings industry is riddled with unfair costs, hidden fees, and poor service. We're changing the status quo and resetting the standards.
We are looking for someone to join our growing team. You will not only support the day-to-day but be actively involved in shaping the business and our platform as it grows. As a fast-growing company each day is different but also very busy! There are challenges and opportunities in abundance. If you have the right attitude and work ethic, we would love to see and help you grow and excel.
Join Hello Neighbour and make a difference in the world of lettings.
About the role
As a vital member of our Customer Happiness Team, you'll play a pivotal role in ensuring the happiness and safety of our landlords and tenants as they live in their homes. We're in search of someone who is genuinely passionate about delivering an exceptional customer experience to achieve this mission.
In this role, you'll be the linchpin in the landlord-tenant relationship once the tenants move in. You'll leverage internal and external resources to provide that extraordinary customer experience, building strong relationships, resolving issues, and ensuring 100% compliance across our property portfolio. This is a desk-based role with minimal property visits required.
What you bring to the role
• Prior experience: you've got a background in the lettings industry, with a strong grasp of the landscape, especially when it comes to legislation and compliance
• Desire for growth: you're interested in personal development and are keen to complete an ARLA Level 3 qualification if you haven't already done so
• Adaptability: you're ready to thrive in a fast-paced, growth-focused, start-up environment; you're hands-on, agile, and can think independently
These core tasks best reflect the regular, daily workload of the position. (This list is not exhaustive).
• Property Portfolio Management: you're responsible for a portfolio of properties and the associated landlord-tenant relationships
• Issue Management: utilise the FixFlo system to handle and resolve issues swiftly
• First Point of Contact: be the primary contact for tenant issues and landlord requests
• Maintenance Coordination: resolve maintenance issues and collaborate with landlords, tenants, and contractors for access and approvals
• Compliance Champion: ensure that statutory certificates and all compliance matters are up-to-date and satisfactory
• Snagging Solutions: help resolve any snagging issues identified in the inventory reports during the tenancy
• Inspections and Handovers: manage midterm inspections and ensure smooth handovers with the Customer Success team
• Renewals and Move Outs: oversee the renewal and move-out processes
• Legal Support: serve and advise on Section 8 and Section 21 notices when required
• Finance Management: authorise and process invoices, protect deposits, and resolve deposit disputes
• Documentation: process and manage property management-related documentation within the tenancy lifecycle
• Growth-Centric: we experience daily growth and are seeking team members who are dedicated to fostering our expansion and optimising our processes; our goal is to support and serve as many landlords as possible, all in the pursuit of our mission to revolutionise the lettings industry for the better
• HMO's: we have a growing number of HMO properties and need to ensure licensing compliance
• Industry knowledge: it is imperative that as a Property Manager you stay up-to-date with current legislation
• Ad Hoc Support: be ready to handle additional tasks aligned with this role
What does success look like in this role?
• Compliance Excellence: maintaining 100% compliance across your property portfolio at all times
• Happy Stakeholders: cultivating strong and positive relationships with all stakeholders – delighted landlords, contented tenants, and satisfied service providers
• Swift Issue Resolution: handling reactive maintenance issues swiftly and responsively
• Responsive Communication: ensuring fast and responsive communication without anyone needing to chase for a response
• Positive Reviews: achieving a high ratio of positive reviews across platforms like Trustpilot and Google
The skills you bring to the table
• Organisational Mastery: strong organisational skills to juggle multiple tasks efficiently
• Detail-Oriented: meticulous attention to detail in all your work
• Communication Expertise: excellent written and verbal communication skills
• Motivational: self-motivated with the ability to inspire those around you
• Proactive Problem-Solving: a knack for proactively identifying and solving challenges
• Resilience & Energy: a resilient, energetic, and can-do attitude that's contagious
• Customer Service Champion: a genuine passion for enhancing the customer experience in the lettings industry
• Compliance Guru: demonstrable experience and working knowledge of compliance requirements for letting properties
Technology
• Microsoft Office: experience using Microsoft Office, especially Excel• CRM Proficiency: experience using CRM tools, such as HubSpot
• Tech Savvy: quick learner with technologies and a willingness to adapt
• FixFlo Familiarity: knowledge of FixFlo or similar platforms is a plus
Education and/or Experience
• Lettings Expertise: prior experience as a Lettings Property Manager or in a similar role• Industry Knowledge: excellent knowledge and experience in the lettings industry, with expertise in relevant legislation and compliance
• Qualification: possess an ARLA Level 3 qualification or the aspiration to complete it
We are going to keep what we are up to brief, as this is a highly public document.
Hello Neighbour is using a customer-centric, transparent approach that is backed by intelligent tech and data to fill this service gap and delight our customers.
Our goal is to change the fundamental fabric of the private letting industry, starting in the UK, and moving globally. Find out more here: www.hello-neighbour.com
Our values
Our values inform how we behave, interact, and communicate both internally (to each other) and externally (to our clients and partners). If we keep our values top of mind (and remind ourselves of them, should we ever fall short) – we'll go some way to fulfilling our brand promise to: change lettings for good.
Benefits of working at Hello Neighbour
Play a key role in shaping the company as it grows.
Join an extremely supportive and motivated team.
• Competitive salary
• 25 Days holiday, up to 30 days after 5 years
• ARLA qualification (post probation)
• Day off for your birthday
• Share Options, what better way to promote ownership than giving you the opportunity to own a part of what you are helping us build
Admin and working hours
This a Full-time role: 37.5 hours per week.
Working pattern: Monday to Friday 9am to 5.30pm, with a 1-hour lunch break.
Location: New Malden, London, KT3.
Salary Range: £28k / £33k basic dependent on experience and education.
Hybrid working: We operate 3 days (minimum) in the office, working with the team and 2 days where you can WFH (provided you can do so safely).
Start Date: ASAP
Finally, a huge thank you for taking the time and effort to consider Hello Neighbour as your next career venture! If you’re interested to find out more, then we’d love to meet you where we’ll look to bring to life our vision, our mission, our culture, and how you could be a key part of our growth and success
Hello Neighbour is proud to be an equal opportunity workplace. At Hello Neighbour, we celebrate, support, and thrive on diversity. We believe a diverse organisation is of benefit to our employees, to our business, and to the community we serve.
Calling All Talent
- Full Time
With the amazing growth we have been experiencing we are constantly on the lookout for talented, enthusiastic and passionate individuals to join our team!
We have a diverse portfolio of properties and incredible growth ambitions.
If you are an experienced...
*Account Manager (also known as a Tenancy Progressor), *Property Manager, *Lettings Manager, Business Development Representative, and or *Viewing Agent (part-time/ flexible hours).
We may not have immediate roles for you, but if your skills and experience match our requirements we will be in touch with you to discuss further.
Please email your application with the following info to:
tamara@hello-neighbour.com
Include you *CV, *Cover letter, *Notice period, *Current salary and *Expected salary.
Please note:
1) We do receive a high volume of applications and will only be in contact with those who are eligible.
2) We will not accept applications from recruitment agencies.
Thank you for your interest in a career at Hello Neighbour. Even if you don’t see the exact job you’re looking for, please do send us your CV, we're always happy to hear from talented people.