Hello Neighbour are a cost-effective lettings agent, achieving the best tenant offers, fast.

Combining technology with first-rate customer service, Hello Neighbour offer lettings and property management services for the internet age.

The traditional high street agent model is broken:

1. Services are over-priced.

2. Fees are unclear and unfair (compare fees here).

3. Traditional agents are incentivised by out-dated commission structures (so valuations are often overpriced, just to win a sale), which compromises a landlord's ability to rent their property in a timely way.

4. Without the right technology in place, it's no longer possible to keep up to speed with the demands and needs of today.

Hello Neighbour's unique – powered by tech, driven by people – approach, means we:

1. Offer cost-effective services (Lettings for £1,200 incl. VAT, Property Management for £80 p/m incl. VAT).

2. Save landlords up to 69% compared to high street agents.

3. Receive excellent offers on lettings properties within as little as 6 days.

4. Achieve excellent reviews from both landlords and tenants, with a 4.8 rating on TrustPilot.

1. Hello Neighbour manage an average of 80 applicants per property (the national average is 25).

2. We receive good offers from tenants in as little as 6 days.

3. We save landlords up to 73% compared to high street agents.

4. We onboard nearly 200 properties every month (that’s equivalent to 20 high street agent branches, and it’s why we’ll often have more properties in your local area than any local agent).

5. Over 2000 landlords have already instructed us (we’re currently one of the fastest growing letting agents in London).

6. Our quality shines through: with a 4.8 rating on TrustPilot and 9/10 people rating us 5/5.

It's a little surprising if you've not heard of us before, (right now, we’re one of the fastest growing lettings agents in London). But, it’s also understandable as we’ve grown mainly by online marketing and through word of mouth. And we believe recommendations are one of the best way to grow too – it shows that 1000’s of landlords are so happy with our service, they’re willing to put their name to it.

You’re welcome to have a look us on TrustPilot, if you would like to see what others are saying about us. We're sure you’ll be impressed.

We don't have premises on the high street. But much like companies like AirBnB (who do short term rentals) and Amazon (one of the most successful retailers of all time) by not being on the high street, we’re more efficient, and our running costs are lower too (without the need for bricks and mortar). It’s one of the reasons why we’re able to offer such cost-effective services.

But, if you do want to pay us a visit, we have a property and tech team of 65, with about 30 of us, working from our headquarters in: New Malden, South London. You're welcome to pop by and say hello, (though please let us know when you plan on visiting – we'll put the kettle on!).

In many ways, it's probably best not to think of us as an online agent. Instead, think of us as a more cost-effective, more efficient, and fairer lettings agent. We just use technology and data to offer the absolute best possible experience for landlords, which is the approach that the best modern companies do.

Technology allows us to be more cost-effective and far more efficient than out-dated high street estate agents, with: 80 viewing requests on average per property; and the ability to get offers from excellent tenants within 6 days – the numbers speak for themselves.

We're a letting agent built for the needs of today.

For a simple explainer about our Letting or Property Management services visit, the How it works pages on our website. 

Our tech enables our team to focus on you. It supports every aspect of your journey as a landlord, from the process of finding a tenant to managing your property. It takes care of all the administration and processing jobs (that traditional agents find difficult to manage, primarily because these tasks don’t add any value to their bottom line). 

Our tech also allows us to work with 1000’s of tenants as they: search for properties; book viewings; check if they qualify for properties; make offers; pay monies; log repair and maintenance requests; all of which, can be completed effectively and efficiently through our platform.

To learn more about our processes please visit the relevant How it works section on our website:

Lettings - How it works

Property Management – How it works

Tenants – How it works

Sadly, many other agents are threatened by our business model – because of our unique ability to provide a quality service at cost-effective prices. It’s something that they can’t match.

And we're proud to receive 100’s of 5/5 reviews and to service 1000’s of delighted clients.

See for yourself on TrustPilot.

Actually, we don’t see ourselves as cheap, instead we see high street estate agents as overpriced. And unfortunately, this is something that many landlords have just gotten used to. 

Traditional high street estate agents overprice and have unclear and unfair fees (like charging for tenancy renewals or marking up maintenance fees).

Our services aren’t cheap, they’re just great value for money. We offer fixed and transparent prices, and don’t add-on unfair charges. That’s the best way to build a reputation.

We onboard nearly 200 properties every month, that’s equivalent to 20 high street branches. 

So it’s far more likely we’ll have multiple properties in your area – often more than a local high street agent. 

We also do in-person viewings across all areas of London, and our dedicated property management team, work with trusted local maintenance contractors wherever they are required. 

But otherwise, our technology does a lot of the heavy lifting for us. 

For example, our valuation reports are far more accurate than valuations you might be supplied by a local agent. Why? Because for every single property we have access to a 1000 data points which include all the agents in your area and current and historical listings. We also have an expert in our team review the analysis alongside other properties vs. your property, before providing a recommended price.

Traditional high street estate agents however can only rely on their own opinion. And opinions are unfortunately always flawed because people have a biased view (and often an agenda). It's why high street agents might try to overprice a property, just to get an instruction. 

Our data-backed valuations aren’t just accurate, they’re unbiased too.

By not having high street offices, we’re able to pass on huge cost-savings to our clients.

However, you will see members of our team as we do in-person viewings and our dedicated property management team, use vetted local maintenance contractors should they be required.

Aside all that, we’d be happy to set up video calls with you, if you’d prefer talking to us face-to-face more regularly.

You are also always welcome to pay us a visit. We have a property and tech team of 65, with about 30 of us, working from our headquarters in New Malden, South London. Feel free to book an appointment via the contact page on our website.

Our valuation reports aren’t just accurate, they’re more accurate than valuations provided by high street agents. Why? Because for every single property, we have access to a 1000 data points which include all the agents in your area, along with current and historical listings. We also have an expert in our team review the analysis alongside other properties vs. your property, before providing a recommended price.

Traditional high street estate agents however rely on their own opinion. And opinions are unfortunately always flawed, because people have a biased view (and sometimes an agenda too, for example, by overpricing a property, they believe they're more likely to win an instruction).

Our data-backed valuations aren’t just accurate, they’re unbiased too.

We’re a tech-based lettings agent, built for today – like companies like AirBnB or Amazon. It means that we’re able to access over a million data points for properties we let and manage.

When we do valuations for example, we have access to a 1000 data points which include all the agents in your area, along with current and historical listings. We also have an expert in our team review the analysis alongside other properties vs. your property, before providing a recommended price.

Our data-backed valuations aren’t just accurate, they’re unbiased too.

No, in fact because we’re able to manage higher volumes, we create more competition for each property than a high street agent. And by stimulating competition we achieve a better price than traditional letting agents that typically try to overprice valuations. 
 
Our valuation reports are more accurate than valuations provided by high street agents too.  Why? Because for every single property we have access to a 1000 data points which include all the agents in your area and current and historical listings. We also have an expert in our team review the analysis alongside other properties vs. your property, before providing a recommended price.

Traditional high street estate agents however can only rely on their own opinion. And opinions are unfortunately always flawed because people have a biased view and often an agenda. It’s why high street agents might try to overprice a property, just to get an instruction.

Our data-backed valuations aren’t just accurate, they’re unbiased too.

We understand it can be tricky if you’re tied into a contract with an agent. Whilst it is possible to leave a current agent (and to stop having to pay renewal fees), often agents have legitimate terms with you, even though they may be completely unfair.

We can suggest two things for now:

- Join us for Property Management, and when your tenant/s decide/s to leave, we’ll find your new tenant/s and you won’t be locked in anymore, or having to pay unfair fees.

- You also might like to sign-up to our Stop Renewal Fees campaign, as we try to spread awareness of unfair fees in the industry

You are more than welcome to join us for Property Management, and when your tenant/s decide/s to leave, we’ll be happy to find you good new tenants too. 

Plus, once you join us in full, you won’t be subject to unfair renewal fees any longer and you’ll have a far more cost-effective, transparent, and friendly service. 

We are incentivised to do the best job for you so: you are happy, your tenants are happy, and you tell your friends about us. 

In difference, high street letting agents, that are incentivised by commission may instead overvalue your property. Whilst you might initially be impressed by their higher valuation, the issue is, that that leads to void periods. And an extra 3 weeks without letting your property at the correct price, (while your high street agent inevitably lowers it inline with market rates) is the equivalent of missing out on 6% of your annual rental income. That’s 6% of your annual rental income that could be the difference between breaking even on your investment – and all the while, you incur excessive charges from a high street agent for the privilege.

There might well be cheaper offerings, but we haven’t come across any end-to-end offerings on the market that balance fair fees and quality of service as well as we do. 

The TrustPilot reviews we receive, and the 1000’s of delighted landlords that already let with us, vouch for this too.

We have Hello Neighbour viewings agents within all different parts of London and Greater London.

If we are struggling to get viewing agents to all booked viewings, because an area becomes particularly popular, we also work with a fully trained third party company, who conduct viewings for and on behalf of Hello Neighbour.

We partner with KeyNest who are a specialist key management company that manage keys safely and securely at various locations across the UK. 

KeyNest partner with AirBnb and have checked in over 5 million guests for them all via KeyNest. They also work with many well-known Estate Agents, such as Knight Frank.

We generate a one-time unique code for every key check-out, time stamp the window for pick up and then monitor the pick ups and drop offs. 

We have let over 1000 properties and have 650 under management, with almost all our keys held at safe and secure KeyNest locations.

Yes, we have preferred, fully vetted contractors in all areas of London and Greater London.

Our property managers also have access to our platform where tenants and landlords can raise and log any required maintenance or repairs.

Throughout the tenancy, we have several occasions where one of the team will visit your property. Our comprehensive check-in reports and mid-term inspections allow the property management team to continue to keep on top of any maintenance issues, that might require attention. And all required works are carried out by our fully vetted contractors.