An award-worthy property management team

As manager of our property management team, I’m incredibly proud of the hard work the team has put in to be nominated for Best Property Management Provider, at this year's National LIS Awards.

Our pioneering approach to property management has made a monumental difference not just to our landlords but to our tenants as well.

The positive reaction we’ve had from landlords has been staggering! Our portfolio size has more than doubled in just 12 months – a testament to the best-in-class property management service that our team offers.

And the numbers don’t lie - Hello Neighbour is one of London’s fastest growing letting agents. 9 out of 10 landlords and tenants rate us 5/5 on Trustpilot, and our property management services have a 99% retention rate. What’s more, 70% of landlords that come to us for our lettings services, stay with us for property management.

How we’re making things fairer

We’re aware that our success comes during an exceptionally difficult time for a lot of people. In an era of high interest rates and even higher mortgage prices, more people than ever are renting. But cost rises affect both renters and homeowners, and today’s landlords have a tough choice to make: if they let with a high street agency they face prohibitively expensive fees, and if they go with a cheap online provider they're forced to manage compliance, maintenance and more without any support.

Combining technology with first-rate customer service and transparent fees, we’re the choice that landlords and tenants have been missing. By making lettings simpler, faster, and fairer than ever before, Hello Neighbour is revolutionising an industry that needs to change.

Kind, efficient and effective

To quote one of our landlords, Emily, Hello Neighbour is kind, efficient and effective… and we couldn’t agree more! Here’s why we think our property management services are worthy of an award:

We’re trusted
Our property management service operates on a 1 month rolling contract that can be terminated at any time. Our landlords are with us because they want to be, not because they have to be.

No hidden fees or markups
We don’t add markup fees to any works carried out and all original invoices are supplied to landlords. We also include check-in and check-out inventories, deposit registration and property inspections within our standard property management package.

No renewal fees
If a tenant wants to stay at a property, so long as the landlord is happy, we don’t charge any added fees for a renewal, and we never will.

We’re there for every need
Hello Neighbour offer a dedicated property manager as a single point of contact for every landlord and every tenant.

Managing every requirement
From licences and gas safety to electrical checks and key security – with 100% compliance across our entire managed portfolio – we ensure everything is in place.

Powered by tech
Landlords and tenants have secure access to our portal – with the ability to see the status of every issue, giving them an overview of their property, compliance, and documentation.

Supported by people
85% of our property management team either already have their ARLA level 3 qualification (our industry’s professional benchmark) or are studying for it now, and the rest of the team are committed to completing it too.

Fairness, transparency, and excellent value are key to the success of Hello Neighbour’s property management services, and the hugely positive response we’ve received demonstrates the growing demand for our approach.

If you'd like to vote for us at the LIS Awards as Best Property Management Provider, you can do so by using the link below. Thanks for taking the time, we appreciate it!