Hello Neighbour’s Lettings Packages: How It All Works

Hello Neighbour’s Lettings Packages: How It All Works

We offer three options to suit different levels of involvement:

Get Listed, Get Rented, and Get Rented Pro. 

Which Package is Right for You?

Here’s how each works.

Get Listed – Advertise, Arrange Viewings & Receive Offers

Want to keep costs down and don’t mind getting hands-on?

Get Listed helps you find tenants while giving you control over the process.

How It Works

• Create your listing – Use our handy Advert Builder to showcase your property. Need professional photos and floorplan? We can arrange that.
  
• Set up viewings – Choose when you’re available, or let us handle them for you.
  
• Set your offer preferences – Decide what to include in your tenancy agreement, plus what’s negotiable and what’s not.
• Verify your ID – Upload ID and proof that you can legally let the property.
  
• Publish your advert – Your listing goes live on Rightmove, Zoopla, OnTheMarket, and our own Hello Neighbour site. You only pay when you’re ready to go live!

Viewings Made Simple

• Applicants answer pre-screening questions before booking, so only serious tenants view your property.
• You’ll get email updates when viewings are booked, cancelled, or rescheduled.
• Feedback is collected automatically so you can see what potential tenants think.
• If you’d rather not do viewings yourself, we can handle them for you!

Receiving & Handling Offers

• Applicants make offers through their Hello Neighbour account.
• Offers follow your pre-set preferences for each tenancy term, and what is and isn’t negotiable.
• Accept, reject, or counter offers with ease.
• Once you accept an offer, you can either manage the next steps yourself or upgrade to Get Rented for just £89 payable on move-in (or free if you add Property Management!).
  

If you stick with Get Listed, we’ll provide a checklist of your next steps and give you the agreed offer terms for you to continue the process yourself.

Get Rented – The Hassle-Free End-to-End Service

Want extra support after finding tenants? Get Rented gives you everything in Get Listed, plus the tech will support you through the pre-tenancy process, and we’ve automated a lot of the admin for you.

What’s Included?

         ✔ Holding deposit collection, with refund to you if the tenant                     backs out (minus a small admin fee).

         ✔ Full tenant and guarantor referencing – including credit                           checks  and AI fraud detection.

          ✔ Right to Rent checks (you just verify they match the photo on                their documents when they move in).

          ✔ A step-by-step property safety and compliance check to                        meet all legal requirements.

         ✔ Tenancy agreements based on your agreed terms, with digital               signing.

         ✔ First rental payment and security deposit collection.

         ✔ Deposit registration with MyDeposits’ custodial scheme.

         ✔ All the legal paperwork served to tenants.

         ✔ Clear, automated communication at every stage.

You stay in control but with the tools and support where it matters most. Need us to handle check-in and inventory? Just ask!

Get Rented Pro – A Fully Managed Lettings Experience

No time to deal with listings, viewings, offers or the admin involved in moving in a tenant? Get Rented Pro is the full hands-off experience.

What We Do For You

• Your personal Account Manager sets up your advert and handles all viewings.

• We host the viewings for you. 

• We negotiate offers and help you secure the best deal.

• We handle referencing, compliance, tenancy agreements, and deposits.

• We keep you updated, but you won’t have to lift a finger (other than verifying ID and safety certificates!).

If you want a professional, stress-free letting process, Get Rented Pro is the way to go.

Still unsure? Get in touch with our friendly team – we’re here to help!