There is no doubt that these are challenging times for landlords with one or two properties. We’re all struggling with the cost of living crisis and being a landlord seems to be getting more expensive every day; demand for rental properties is outstripping supply (which can create a lot of extra admin); there’s still a feeling of uncertainty coming out of the global pandemic; and – to top it all off – traditional high street letting agents have gained a reputation for charging landlords well over the odds for poor service. But out of the doom and gloom, we have some good news!

Hello Neighbour is a game changer for landlords and we are committed to doing things differently. Rated ‘Excellent’ on Trustpilot, we have no gimmicks or cheap tricks, and definitely no pushy salespeople – our founders, Rich and Mike, could see there was a huge opportunity to create a fair, simple and affordable alternative to the traditional letting agency model. They took the time to do the research and built a great team of friendly, talented professionals, who developed innovative tech and went on to create a sustainable business model, radically different to high street letting agents. We might not have branches all over London, but - as one of our happy landlords recently wrote - the internet doesn’t care!


Hello Neighbour and their staff are knowledgeable and experienced, extremely patient and work hard to ensure that my requirements as a landlord are met. Price is low, their onboarding process is simple and pretty much hands off. The Account Manager communicated well and was very quick to deal with issues. Photographers were mobilised quickly, great pictures, great listing and the property was literally gone within 24 hours of listing.

Ade Odusanya, Landlord, Trustpilot review, Feb 2023

Our prices are affordable, fixed and transparent. Every price is clearly displayed upfront on our website - no hidden extras, no binding contracts, no hassle. Remarkably, we save our landlords an average of 67% in fees compared to their previous high street agent. That works out about £1,600 per year saved by every Hello Neighbour landlord. We all need to make savings where we can right now, and we think this one is a no-brainer… but does it sound too good to be true? Is there a tradeoff – low fees for poor service? Not on our watch! Our customer service is top notch, and our simple online platform is intuitive and easy to use. Whether you sign up for the tenant finder package or the property management service, our team are with you every step of the way.


I have been using a traditional High Street agent for many years, but recently swapped over to Hello Neighbour. They have been very responsive (return emails, return phone calls), completely transparent on costs, use great technology for document and property management. Very happy with the service!

Chris Baker, Landlord,  Trustpilot review, Feb 2023  


So, what’s our secret sauce? Let’s be honest, it isn’t a secret – we aren’t a traditional high street letting agent, and we’re not just an online platform either. We combine great customer service with easy-to-use tech, a generous sprinkle of affordability and transparency, and finish it all off with a stirring sense of reassurance.

If you'd like to find out more, get in touch with one of our friendly team, we'd be happy to hear from you.