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Mid-tenancy inspection

SPOT SMALL
PROBLEMS BEFORE
THEY GET BIG.

Independent visual inspections by your property manager. Photographic evidence of every room, garden, and external area. A written report you can share with your insurer or use in a deposit dispute. £85 per visit, delivered within 48 hours.

5000+inspections completed
In-housePM team, not contractors
ARLA-reviewedevery report
Trustpilot
MID-TENANCY INSPECTION
Fixed-fee, per property
£85 incl. VAT

Independent visual inspection by a property manager. Photographic report delivered within 48 hours. Most landlords book one every six months.

Book an inspection
WHAT'S IN THE REPORT
Delivered within 48 hours
  • Visual inspection of every room
  • External walk-around and garden
  • Photographic record of condition
  • Damp, mould and ventilation flagged
  • Smoke and CO alarm test
  • Unauthorised occupancy or pet flags
Trusted by 1,000+ UK landlords
950 properties, 5,000+ inspections
48-hour report turnaround
Independent and impartial
Why it matters

THE CHEAPEST PROBLEM IS THE ONE YOU SPOT EARLY.

A property left unchecked between move-in and move-out is a property accumulating small issues. Most of them are cheap to fix in month six and expensive to fix in month sixteen. A mid-tenancy inspection is the single most cost-effective piece of landlord admin you can do.


CATCH MAINTENANCE EARLY

Damp, leaks, mould, appliance wear, slow drains. The longer they go unspotted, the more they cost to fix. Six-monthly inspections turn surprise repairs into planned ones.

Lower repair costs

INSURANCE AND DEPOSIT EVIDENCE

Most landlord insurance policies expect documented periodic inspections as a condition of cover. The same reports double as deposit-dispute evidence at end-of-tenancy.

Cover and disputes

A "FIT AND PROPER" PAPER TRAIL

Local authorities, mortgage lenders and selective licensing schemes all expect active landlord oversight. A documented inspection trail is the cleanest possible proof.

Compliance ready
Who it's for

Sound like you?

Mid-tenancy inspections aren't for every landlord. They're for the ones who can't see the property themselves, want a second opinion that isn't their agent's, or have a feeling something's off and want it on the record. If none of those land, you probably don't need one.

Book one if...
  • Out-of-town owner

    You own properties in places you don't live. The Manchester flat. The Bristol terrace. You signed the tenants up over a year ago and haven't been inside since.

  • Outside opinion

    Your letting agent inspects already. You'd like a second set of eyes whose paycheque doesn't depend on telling you everything's fine.

  • Something feels off

    Rent's paid, but something's not adding up. An undeclared pet, a face you don't recognise, a neighbour comment you can't shake. A calm walk-through, on the record, before it becomes a problem.

  • Insurance asks for it

    Your landlord insurance makes periodic inspections a condition of cover, and you'd like the documentation handled properly rather than improvised.

Probably skip it if...
  • You're on Management

    Inspections are already included on Management Complete and Management Plus, scheduled twice a year as part of the service. No separate booking needed.

  • You inspect already

    You visit each property every six months yourself, with photos and notes. The independent third-party angle still has value for deposit disputes, but it isn't urgent.

  • You live next door

    You can see the property from your window and the tenant is in regular contact. A formal report adds documentation, not visibility.

Meet the PMs

EVERY REPORT REVIEWED BY AN ARLA-QUALIFIED PROPERTY MANAGER.

Hello Neighbour inspections work in two stages. First, an in-house inspector attends the property and documents everything — every room, every photograph, every alarm test, every conversation with the tenant. Then an ARLA-qualified property manager reviews the report before it lands in your inbox. Nothing goes out unchecked.

We inspect 950 properties twice a year. After enough visits, the patterns become obvious. We know which kinds of damp are getting worse, which "small issues" are quietly costing landlords thousands, and which tenant behaviours signal trouble worth flagging early. The PMs reviewing your report have seen it all.

 

950
Properties under management, inspected twice a year
5000+
Inspections delivered by our in-house team
image (7)
Aisling B.
Property Manager
ARLA Qualified
Grwendill Gomes Aedo
Grwendil G.
PM Team Lead
ARLA Qualified
Josh Michels
Josh M.
PM Team leader
ARLA qualified
What's included

A WALK-THROUGH, A REPORT, AND A RECORD YOU CAN ACT ON.

A Hello Neighbour PM team member attends the property with proper written notice to the tenant. They walk every room, photograph what they find, test smoke and CO alarms, check the exterior, garden and any outbuildings, and have a brief conversation with the tenant about anything they've noticed since moving in.

mid-tenancy-inspection-cover View an example report

Everything is documented. Damp, condensation and ventilation get particular attention because they're the issues most landlords don't hear about until check-out. Unauthorised occupants, undeclared pets, and structural changes are flagged plainly.

The full report is delivered to your inbox within 48 hours of the visit, with photos, observations, and any recommended actions. It's yours to file, forward to your insurer, or use in a future deposit dispute.

Order an inspection
How it works

FROM BOOKING TO REPORT IN 48 HOURS.

Most landlords book one inspection for the six-month mark and another at twelve. Here's the flow from booking to report.

01

BOOK ONLINE

Two-minute online booking. Pick your date, pay by card, we handle the rest.

02

WE NOTIFY THE TENANT

Proper written notice with the visit window. No surprises, no awkwardness.

03

WE ATTEND & REVIEW

A Hello Neighbour inspector walks the property, photographs, tests alarms, talks to the tenant, ARLA qualified PM reviews .

04

YOU GET THE REPORT

Cloud-delivered within 48 hours. Ready to file, forward to your insurer, or keep for the future.

Common questions

EVERYTHING YOU MIGHT BE WONDERING.

 If your question isn't answered below, give us a call or email hello@hello-neighbour.com — we usually reply within an hour during working days. 
Do I legally have to do mid-tenancy inspections?

There's no statutory requirement, but most UK landlord insurance policies make periodic inspections a condition of cover. Mortgage lenders with buy-to-let products often have similar expectations, and local authorities operating selective licensing schemes increasingly look for a documented inspection trail.

The practical answer: no, you don't legally have to, but if you ever need to claim on your insurance or defend a deposit dispute, the inspection record is what makes the difference.

How often should I inspect a tenancy?

Twice a year is the standard, usually at the six-month and twelve-month marks. Some insurers and licensing schemes ask for quarterly, especially for HMOs or higher-risk properties.

For most single-let tenancies, six-monthly is the right balance between cost and oversight. Often enough to catch issues early, infrequent enough not to feel intrusive to the tenant.

 

What if the tenant refuses entry?

We give proper written notice in line with the tenancy agreement, which gives you the legal basis for access. But we can't and won't force entry. If access is refused, we log the attempt, reschedule once at no extra cost, and flag it clearly in the report so the refusal is on record.

Repeated refusals are unusual and almost always have a reason worth understanding. We'll talk you through what we found and what your options are.

What's the difference between this and the inventory?

An inventory is the start-of-tenancy benchmark — a detailed photographic record of how the property was on day one. It's the document a deposit adjudicator compares against at check-out.

A mid-tenancy inspection is the check against that benchmark while the tenancy is live. Different jobs, both worth having. The inspection catches issues early so they can be fixed before they become deposit deductions.

Is this included if I'm on Management Complete or Management Plus?

Yes — both. Management Complete and Management Plus both schedule mid-tenancy inspections twice a year as standard, with reports filed and actioned by your property manager. There's no separate booking and no separate fee.

If you're already on either, you don't need to book through this page. If you're managing yourself but letting more than one property, fully managed often works out cheaper than ordering services one at a time.

Not ready to book?

PREFER TO TALK IT THROUGH FIRST?

Every property is different and we'd rather help you pick the right service than push the wrong one. Speak to a real person about your tenancy, your timing, and what makes sense for your situation. No pressure, no upsell.

Lines open · Mon to Fri 9am to 6pm · We answer in under 60 seconds
Call 020 8138 8848 Email us
Ready to book

CATCH THE SMALL STUFF EARLY.

A mid-tenancy inspection is the cheapest piece of landlord admin that pays for itself. Most of our customers book at the six-month mark and again at twelve.

MID-TENANCY INSPECTION
From
£85 incl. VAT
Reports delivered within 48 hours · Every report reviewed by an ARLA-qualified PM
Book an inspection

 Letting more than one property? Inspections are included on Management Complete and Management Plus, scheduled automatically twice a year.