Inventory

PROTECT YOUR
DEPOSIT FROM
DAY ONE.

Independent, photographic inventory reports delivered by accredited clerks. Trusted in deposit disputes. Booked online in two minutes.

2,143inventories completed

UK-widenationwide coverage

70%+landlords use a profesional inventory

PROFESSIONAL INVENTORY

Fixed-fee, per property

£95 incl. VAT

For landlords confident managing the move-in themselves. Detailed photographic report, meter readings, cloud-based delivery.

Order an inventory

INVENTORY + CHECK-IN

Fixed-fee, per property

£145 incl. VAT

For landlords who want it handled end-to-end. Everything in the inventory, plus an attended check-in, key handover and tenant walk-through.

Order with check-in

Rolling tenancies increase risk

Fixed-term tenancies used to create a natural review point. Periodic arrangements don't. Once a tenancy rolls, your risk becomes continuous, which makes a dated inventory more important than ever.

Renters' Rights Act ready

Independence wins disputes

An independent, third-party inventory carries far more weight in adjudication than one written by the landlord or agent. Adjudicators need clear, dated, photographic evidence, not assumptions.

Trusted in TDS, DPS, MyDeposits

Fairness for both sides

A clear inventory protects tenants too. It records the property's exact condition before they moved in. When both parties agree from day one, small problems don't become expensive disagreements later.

Fewer disputes, better tenancies

Meet the team

A REAL PERSON. ON YOUR PROPERTY. WITH A CAMERA.

Every Hello Neighbour inventory is carried out in person. London and the South East are covered by our trusted partner, Miller Inventories; outside those regions we work with No Letting Go, a vetted network of accredited regional partners. Same standards, same report, same accountability.

Every clerk and partner business works to AIIC standards and uses cloud-based digital tools to deliver reports within two days. Independent reports carry weight in deposit disputes that landlord-written ones simply don't.

2,143

Inspections completed across the UK

2 days

Standard turnaround, 24hr available

Josh

Property Management Team Lead

Manages all inventories for Hello Neighbour

Approved partner

Miller Inventories

London

AIIC & NAIP - since 1994

Approved partner

No Letting Go

90+ offices with national coverage

ARLA:PropertyMark

What's included

A 40-50 PAGE PHOTOGRAPHIC RECORD.

An accredited clerk produces a detailed, photographic report covering every room, every fitting, the condition of walls, floors and furnishings, the standard of cleaning, and the meter readings.

For an inventory check-in, the clerk also meets the tenants in person, walks through the property with them, hands over keys, and tests every alarm and appliance.

Browse example inventory report

Every report is hosted in the cloud, signed digitally, and available to both parties for the life of the tenancy and beyond. Tenants get seven days to comment, after which the document becomes the agreed end-of-tenancy benchmark.

Both Giorgio and Isabella from Hello Neighbour have been absolutely fantastic from start to finish. They managed photos, compliance certificates, finding tenants, professional cleaning and inventory checks with incredible efficiency. Far better value than traditional letting agents.
Verified Trustpilot review, Hello Neighbour landlord

Order an inventory

INVENTORY

£95 incl. VAT, per property

Detailed room-by-room condition report
Walls, flooring, fixtures and fittings documented
Photographic evidence for every entry
Outside areas and garden included
Meter readings and cleaning standard recorded
Cloud-based digital report with online access
Delivered by AIIC-accredited inventory clerks

+ ATTENDED CHECK-IN

Add £50 incl. VAT

Meet tenants in person and walk through the property
Key handover with the tenant on the day
Meter readings taken at handover
All appliances and electrical items power-tested
Smoke, heat and CO alarms tested
Locks tested, keys documented
Furniture checked for FFR compliance
7 days for tenants to review and comment
Signed document becomes the end-of-tenancy benchmark

BOOK ONLINE

Two-minute online order. Pick your date, choose inventory or inventory plus check-in, pay by card.

WE INSPECT

An accredited clerk attends the property, photographs every detail, and records meter readings.

REPORT DELIVERED

Cloud-hosted digital report, typically within 2 working days. 24-hour option available.

TENANT REVIEW

Tenants get 7 days to add comments. Once signed, the document becomes the tenancy benchmark.

Common questions

EVERYTHING YOU MIGHT BE WONDERING.

If your question isn't answered below, give us a call or email contact@hello-neighbour.com. We usually reply within an hour during working days.

Order an inventory

Do I legally need an inventory?

There's no statutory requirement to have one, but if you're holding a deposit and want any chance of defending deductions at the end of a tenancy, you essentially need one. The Tenancy Deposit Schemes (TDS, DPS, MyDeposits) all expect dated, photographic, ideally independent inventories as evidence. Without one, adjudicators almost always find for the tenant.

Over 70% of UK landlords use a professional inventory for exactly this reason.

What if the tenant disputes the report?

Tenants get 7 days from check-in to review the report and add their own comments. Once that window closes, the document is signed and becomes the agreed baseline. If a dispute arises later, typically at check-out, the report can be submitted directly to the deposit scheme adjudicator.

Because our clerks are independent and AIIC-accredited, our reports carry significantly more weight in adjudication than landlord-written ones.

How quickly can you book?

We aim to attend within 2 working days of booking, with bookings available Monday to Saturday. If you need faster, for example a same-day move-in, we offer a 24-hour option for an additional fee.

For predictable timing, most landlords book us as soon as they accept a tenant's offer.

What's the difference between inventory and check-in?

An inventory (£95) is a documented record of the property's condition, contents and meter readings. The clerk attends alone, typically before the tenant moves in, and produces a written report.

A check-in (additional £50) adds a tenant-facing element: the clerk meets the tenant in person, walks them through the property, hands over keys, tests alarms and appliances, and visually verifies tenant ID.

If your tenancy will be self-managed and you don't want to handle the move-in personally, the combined service is what most landlords go for.

Not ready to order?

PREFER TO TALK IT THROUGH FIRST?

Every property is different and we'd rather help you pick the right service than push the wrong one. Speak to a real person about your tenancy, your timing, and what makes sense for your situation. No pressure, no upsell.

Lines open · Mon to Fri 9am to 6pm · We answer in under 60 seconds

Call 020 8138 8848 Email us Request a callback

PROTECT YOUR PROPERTY FROM DAY ONE.

A professional inventory is the simplest, cheapest way to protect a deposit and set clear expectations. Most of our customers book the night they accept a tenant.

INVENTORY

From

£95 incl. VAT

Order an inventory

PROTECT YOUR
DEPOSIT FROM
DAY ONE.