Smarter Viewing Management Now Live

Hello Neighbour has rolled out the first major feature update to our Get Listed and Get Rented products since launch in April 2025. We have completely redesigned how viewings work, giving landlords even more control while keeping the speed, automation, and tenant quality checks you told us you loved. 

A Big Step Forward for DIY Landlords

When we launched  Get Listed (£29) and Get Rented (£69) this spring, we set out to give landlords in England a genuine alternative to OpenRent: affordable, software-driven, and backed by a supportive team. Hundreds of landlords signed up, and we made a point of talking to as many of them as possible.
The message was loud and clear: “You wanted more control of the viewing process.”

Our original process automated tenant vetting and let qualified renters book viewings instantly. It was fast, fair, and efficient, but didn't give enough control over who was coming and when. 

We listened. And we rebuilt.

A Big Step Forward for DIY Landlords

Our new viewing management system balances control with convenience, so you spend less time in back-and-forth messages and more time choosing the right tenant.

Here is what has changed:

Viewing Requests, Not Just Instant Bookings

Tenants still pre-qualify instantly, but instead of locking into one slot, they now request preferred times.

Full Landlord Control

You can now accept, reject, or rearrange requests with a click. See each applicant’s answers before confirming. The below video gives a quick overview of the feature in action.

Smarter Availability Tools

Landlords can set both general availability and specific time blocks. This reduces clashes and avoids the frustration of “all slots taken.” 

 

1. Set your viewing availability from the viewing schedule. You have two options, adding a single block allows you to schedule a discrete time for viewings while general availability allows you to be more open.

 

2. Adding a single block of viewing availability

 

3. When selecting general availability you can set a time window by day of the week. 

 

4. If a availability already exists you get a warning.  

 

5. Last step is to add a viewing host, you can change the host later. 

Better for Tenants, Better for You

Tenants get near-instant responses to their enquiries, 24 hours a day, and landlords keep control while still cutting out the admin grind. 

Below is what tenants see after they enquire on a property. 

 

1. All tenants recieve an email (example above) and text message in under 30 seconds when enquiring. This includes from Rightmove, Zoopla, OnTheMarket, Hello Neighbour website and also phone in enquiries. 

 

2 They then select a preferred time and alternative times based on your availability.

Pre-qualified Viewing Requests

Tenants have to answer pre-qualification questions before the requests are confirmed. See it in action below.

Why This Matters

This update is not just cosmetic; it solves the biggest barrier we heard from self-service landlords: trust and control.

• For tenants: more flexibility and less back and forth.

• For landlords: multiple time options reduce no-shows and wasted enquiries, while automation keeps the process efficient.

• For everyone: faster, fairer lets without the frustrations of other platforms.

Give it a try now.

If you have stepped away from Get Listed or Get Rented, this is your moment to come back. With new viewing management now live, you will get the best of both worlds: automation that saves you time and landlord-led control when it matters.