Get Listed to Get Rented, only £30 more

Our Get Listed package does one job brilliantly: for £29, it finds you the right tenant.

It puts your property on Rightmove, Zoopla and OnTheMarket, and "Features" it on Rightmove for the all-important first week. It vets every enquiry and takes you all the way to a quality offer from a tenant you're ready to accept. For a lot of landlords, that's the hard part solved.

But accepting the offer isn't the finish line, it's the moment the legal and arguably the most risky part of letting begins. Compliance, licensing, the tenancy contract and protecting the deposit all have to be done, and done correctly, or a small slip can turn into an expensive headache later. That's exactly what Get Rented handles for you, and for just £30 more.

If you sign up to Hello Neighbour you can add it at the start or with one click at any time up to your accepted offer, for the same £30 either way.

In this article:

1. What do you get for the extra £30
2. What else you need to be a professional landlord
3. How do I protect my returns: life after move-in
4. Get Listed vs Get Rented vs OpenRent at a glance
5. The bottom line

What do you get for the extra £30

Get Rented takes you from accepted offer to move-in, with the fiddly, easy-to-get-wrong parts handled:

• Property compliance checks. We make sure the right safety documents are in place before anyone moves in, so you never let a property without knowing you're compliant.
• Licensing checks. We check whether your property needs a selective or HMO licence under your council's rules; letting an unlicensed property can mean heavy fines and rent repayment orders.
• Holding deposit, collected within 24 hours. Capped at one week's rent under the Tenant Fees Act, it secures your tenant and shows they're serious.
• An industry leading tenancy contract, auto-generated. As you move through the platform, the agreement builds itself from the information you've already entered, then gets digitally signed. No re-keying, no copy-paste errors, no confusion; just safe clarity.
• First month's rent, collected. Funds are in before the keys change hands.
• Deposit registered with MyDeposits, by us. Protected properly and on time, with the prescribed information taken care of.

We'll help make sure your paperwork is right: property compliance checks

A property can't be safely or legally let without the right certificates, so part of Get Rented is making sure yours are in order before the tenancy starts; your EPC, EICR, Gas Safety certificate and the rest. If anything is missing or out of date, you can order it in-app and we'll arrange it: EPC at £95, EICR at £175, Gas Safety at £95. The point is simple: you won't rent the property without knowing you're compliant.

Locking in tenants with a holding deposit, fast

Letting a property is best done at pace. Delays mean tenants continue looking, and the sooner the right tenants focus on your property the better. Having gone through pre-qualification, viewing and references, the route to move-in needs to be smooth and fast. So we collect the holding deposit within 24 hours to do just that.

A tenancy contract you can rely on

We learnt a long time ago that there is a great deal of potential for misunderstanding between offer negotiation, offer accepted, and what actually goes into the tenancy agreement. That is why we auto-populate the contract with tenant details and offer details as you move through the platform. But we also allow landlords to introduce their own specific terms whilst making sure they are legal. Finally, we have made sure our industry leading tenancy agreement is built around the Renters' Rights Act to keep landlords safe.

Keeping you safe with licensing checks

We will check if your property needs a licence, and help you apply for one if needed. The number of licence schemes is increasing, and councils are taking a proactive approach to enforcement. London local authorities led the way, which is why 88% of rental properties there are covered by some form of local authority property licensing. The rest of the UK is rapidly following.

Maximum civil penalties have increased to £40,000 and rent repayment orders have doubled.

Collecting the first month's rent to start professional letting

We collect the first month's rent to set you on your way, making sure you start your tenancy efficiently with no mistakes or issues. We can keep collecting the rent for you each month, not just the first, for an additional £15.

Your deposit, under your control, not ours

This is one of the many ways we differ from OpenRent. Both of us protect deposits with MyDeposits, so on the scheme itself there's nothing to choose between us. The difference is who holds the money.

With OpenRent's RentNow service, OpenRent collects and holds the deposit in its own client account and registers it on your behalf, which means that when the tenancy ends, you have to go back through OpenRent to release it. We do it the other way round: we register the deposit, so it sits with you, in your name. At the end of the tenancy, you deal with MyDeposits directly and never need to come back through us. It's your deposit, under your control, from day one.

If you prefer to hold the deposit in another scheme or under insured, you can pass us the details once it is set up and we will send the funds to that specific registration.

What else you need to be a professional landlord

Get Rented does the work to make sure the landlord is safe. But there are a few things that we recommend you do that cost extra but, in our view, have now become essential to maximise returns and avoid losses or fines. We have used all our letting experience and considerable product testing to pick the best combination of value, quality and efficiency for all the products we offer.

Photos, floor plans and videos

We use professional photos, floor plans and videos on every property we manage for landlords.

Industry research consistently shows that landlords using professional photography can raise their asking rent by around 10% while still generating the same level of tenant interest. That's not just a cosmetic improvement; it's a direct return on investment.

Our own research based on the feedback from many thousands of applicants confirms that including floor plans helps prospective tenants visualise the space and layout, which filters out those who wouldn't be a good match before they even book a viewing. More than half the negative comments from applicants are about size and layout. Have a look at Why Professional Photos, Videos & Floor Plans Are a Game-Changer for Your Rental Property for more information.

Expert viewings

Hello Neighbour has done well over 10,000 viewings over the last few years, and because we use a technology solution to make letting simple, we also collect a great deal of data on those viewings.

We have used the data we have gathered from our viewings, including feedback sheets, viewing agent commentary as well as from our account management team, to help us write a guide for landlords who want to do their own viewings. We hope that will go a long way to helping you do great viewings.

However, Hello Neighbour go to a great deal of trouble to make sure viewings really count. We maximise viewing requests and then screen thoroughly before accepting. We also do our utmost to make sure applicants turn up, and then we gather feedback on what they thought alongside their own comments. We have a no-show rate of just 4.1% over the last year.

We also use a secure key deposit scheme, which means we do viewings with the minimum of fuss for our landlords. As a result of all that, nearly 70% of applicant feedback was "I want it" or "I love it", with offers following.

All this means that we are experts in viewings, so if you want us to help, just let us know.

References

At Hello Neighbour we see referencing as an essential part of letting a property. Poor tenants will damage returns faster and more comprehensively than anything.

That is why we have built referencing directly into our platform, so the information needed for each check is gathered in real time as the tenant moves through the viewing and offer process. It creates a smooth flow of information, reduces delays and allows us to offer an industry leading comprehensive reference for £24 per tenant.

By using modern technology, including AI, we make sure our references do not compromise thoroughness for speed. They cover employer and landlord checks, Right to Rent share code checks, affordability assessments, credit checks and verification of supporting documents. With the sharp rise in fraudulent applications, we have designed every part of this process to reduce risk while keeping the experience smooth for both landlords and tenants.

Our approach uses Open Banking for affordability and detailed document analysis for fraud prevention. We have built this into our platform, so the checks start early and run consistently throughout an application. We do not think you will find a more thorough reference.

A professional independent inventory

Get Rented covers the move-in itself; a professional, independent inventory is the extra we'd most encourage you to add. It's a detailed written and photographic record of the property's condition at the start of the tenancy, produced by an independent, AIIC-accredited clerk. The tenant has seven days to review and comment before signing, so you both agree the baseline.

Why it's worth it: deposit schemes, including MyDeposits, need clear, dated evidence before they'll award any deduction, and that evidence comes from the inventory. Without one, a claim for damage or missing items is very hard to win. More than 70% of UK landlords use one, and we commission one for every property we manage. It's £95 (add a check-in for £50), and you can read more in Why does a professional independent inventory matter?

How do I protect my returns: life after move-in

Inspections

The private rented sector is moving into a new phase. As tenancies shift away from fixed terms and toward periodic arrangements, landlords and agents need a more proactive way to protect income, reduce disputes and stay in control of their portfolios.

In this new world, protecting your income takes more than collecting rent and reacting when things go wrong. It takes being able to show what the property looked like at the start, what changed along the way, and where things stood at the end. Presence and paperwork is becoming the new standard.

As we wrote in What makes Hello Neighbour different?, we design the journey so that issues get prevented, or caught early. It isn't about adding layers. It's about building a process that supports landlords from day one. Inspections are a core part of that approach. Combine thorough tenant checks with regular, documented property visits, and small problems stay small.

We recently published What Really Goes Wrong in a Rental Property, And How to Avoid It, a look at more than 4,000 reactive maintenance jobs across 868 managed properties. The pattern was clear. Maintenance and repairs account for between 31% and 39% of total landlord expenditure. A lot of that cost is predictable, and more importantly, preventable. Regular inspections are one of the most effective tools landlords have for catching issues before they escalate.

Rent and legal protection

Legal Expenses Rent Guarantee Protection is not right for every landlord, but for many, it provides reassurance that one missed rent payment won't turn into a serious financial problem.

• Protects rental income
• Covers legal costs to evict
• Reduces financial shock if rent stops
• Requires good setup and compliance

Whatever you decide and whomever you buy from, make sure you read through the terms and conditions carefully. What does the insurance cover, and what is required from the insurer to make sure it pays out when needed.

Get Listed vs Get Rented vs OpenRent at a glance

Get Listed vs Get Rented

Hello Neighbour vs OpenRent

The bottom line

Get Listed finds you the right tenant. Get Rented makes sure the tenancy that follows is set up safely, compliantly and without errors, and that you know you are safe; compliance and licensing checked, an industry leading tenancy agreement generated cleanly from your own details, the holding deposit and first month's rent collected, and the deposit protected in your name. For £30, that's peace of mind, and an easy decision.

Add Get Rented at sign-up or upgrade in-app any time up to your accepted offer, or talk to the team if you'd like to walk through it first.

Sources & further reading

• Hello Neighbour self-service letting products
• Why does a professional independent inventory matter?
• Finding the Right Tenant: Hello Neighbour's guide to viewings
• A Legal Expenses & Rent Guarantee Service: is it worth it?
• Why Property Inspections Are a Key Tool for Landlords
• Why Professional Photos, Videos & Floor Plans Are a Game-Changer for Your Rental Property

Hello Neighbour helps landlords get set up correctly, but you remain responsible for your property's compliance and licensing. Our full terms explain what's included in each package.