Get Rented Pro is a full-service tenant find solution: from finding the right tenant to moving them in, your dedicated account manager acts on your behalf, for one fixed fee of £1,440 including VAT. You only pay when your tenant moves in, and the fee comes out of the first month's rent, so until then, the work and the risk sit with us.

The fixed fee is what people notice first. It is not what makes the product good. What makes it good is that it finds better tenants, faster, and keeps you safer while it does it, because we do not cut corners at any stage. Here is what that actually means.

Better tenants, faster

Every part of the process is built to do two things at once: get your property in front of more of the right people, and filter out the wrong ones before they cost you time. Speed and quality are usually presented as a trade-off. At Hello Neighbour they come together.

We maximise visibility

More than 95% of tenants search on the major portals, so that is where we put your property, listed on Rightmove, Zoopla, OnTheMarket and our own site. We also "Feature" your property on Rightmove. Featuring is not a detail. A featured listing generates around 325% more enquiries than a standard one, which is the difference between a trickle of interest and a proper shortlist to choose from. A bigger, better response at the top is what lets us be genuinely selective further down.

We make viewings matter with professional photos and floor plans

Most tenants form a view of a property in the first two photographs, so every let includes professional photography, a floor plan, a virtual tour and a written listing as standard, never as a later upsell. This does more than attract applicants. Good photos and a clear floor plan let people understand the property before they book, which means the viewings you host are with people who already want it, not people ruling it out in the hallway. Our piece on why professional photos, videos and floor plans are a game-changer sets out the effect in full.

We pre-qualify every enquiry

Volume is only an advantage if you handle it well. A flood of unscreened viewing requests wastes your time and puts the wrong people through your door. We qualify who is asking, what they need, their timing and what they can afford before any viewing, so the people who turn up could actually take the tenancy. Our guide to screening viewing requests explains how we separate genuine applicants from the noise.

We host the viewings properly, in person

A real member of our team runs every viewing and feeds back to you afterwards. A good viewing reads the applicant, represents the property honestly and gathers what you need to decide, as our guide to viewings covers.

The results follow from the method. We have done over 10,000 viewings and around 70% of the viewings we run turn into an offer, well above the market average, because we are not running viewings that were never going to convert. And the average time from listing to accepted offer is six days. That is what "better tenants, faster" looks like when you do not skip any of the steps that produce it.

The right rent: market rent, nothing more, nothing less

When the offers come in, someone needs to be negotiating for you, professionally, and toward the correct number. Not the highest number, and not the fastest one.

This matters more than it sounds. Push the rent above the market and it will cost you: tenant appeals, longer voids while it sits, a tenant who leaves at the first chance, arrears when the figure was never really affordable. Settle below the market and it costs you too, in yield you will not recover for the length of the tenancy. The value is in getting it exactly right, and holding it there.

So we price on real evidence rather than a hopeful figure designed to win your instruction, and we negotiate to market rent and defend it. Our guide on getting the valuation right sets out the method. Because our fee is fixed rather than a percentage of the rent, our interest is aligned with yours. We are not quietly nudging you toward a quick, low close to move on to the next instruction, and we are not inflating the figure to look good on day one. Market rent, nothing more, nothing less.

Safer for landlords, and not just at move-in

This is where the product does something the high street rarely does well. Letting has never been more regulated, and the penalties for getting it wrong have never been higher. Compliance is not a box you tick once at the point of let. It is a set of obligations with dates attached, and the risk is in the dates you forget.

We trust our own technology to carry that load because it does what it is told. The platform tracks what your property needs and when it needs it, so the right certificates and licences are in place at the point they are required, not scrambled for after a deadline has passed. Your account manager talks you through exactly what your property needs, then arranges it at a fixed price, deducted from the first month's rent so there is nothing to pay upfront.

That covers the full set of certificates a compliant let requires. The Gas Safety Certificate is one of them, and our explainer on the CP12 covers everything landlords need to know. It also covers the growing patchwork of selective and additional licensing schemes, which is now a real enforcement risk rather than a formality. Our piece on keeping on top of the property licensing crackdown explains why. We handle the tenancy contract, deposit registration and the correct documents as standard, and an independent, photographic inventory is there to protect you if a deposit is ever disputed.

The important part is that the watchfulness does not stop when the tenant moves in. Certificates expire, licensing rules change, and the platform keeps monitoring so you stay compliant rather than drifting out of it. If you move into our management afterwards, that cover continues seamlessly, with the same team and the same system keeping you safe. The whole approach is built for the market as it is now, under the Renters' Rights Act, which our five-step guide for UK landlords in 2026 lays out in practice. Safety is a running process here, not a one-off at the point of let.

The best product, and cheaper, without cutting a single corner

None of this is subsidised by doing less. We are cheaper for three straightforward reasons. We run the whole operation on our own technology, so an expert team does more, accurately, without the overheads. We carry no high-street offices, because tenants do not look there. When was the last time you saw a queue outside an estate agent? And we charge a fair, fixed price once, with no percentage creep and no unfair tie-ins.

We also built the product knowing the finances landlords are actually working with. Margins are tighter than they used to be, and an agent's percentage fee punishes you precisely when your property performs well, as our analysis of landlord economics in 2026 sets out honestly. A lower fixed fee, charged once, does not. Here is how it compares on a property let at £2,500 a month:

 High-street agentGet Rented Pro
Tenant-find feeUp to 13% of rent, around £3,960£1,440 fixed
Referencing, contract, deposit registrationOften £250 to £480 extraIncluded
Professional photos and floor planFrequently extraIncluded
Accompanied viewingsFrequently extraIncluded
Effective rate on this rentAround 13%, before extrasRoughly 4.8%, all in
When you payOften upfront or on listingOnly on move-in
Tie-insCommonNone

That is up to 60% less in year one, for a job done to a higher standard. And if your tenant moves out within six months, our re-let guarantee means we find you a new one free. We carry that risk, not you.

Fast, efficient, neighbourly, professional

Quality is not only what is included on the list. It is how the work feels. Your account manager owns your let from valuation to move-in, so you are never passed around or repeating the story on every call. You see everything live in your dashboard: your advert, every enquiry, your viewings and offers, in real time. The work is ours, the visibility is yours.

That is the whole idea behind Hello Neighbour. Build the best product for the job, do it to a genuinely high standard, keep landlords safe rather than exposed, treat everyone like an adult, and charge a fair price for it once. Changing lettings for good, and getting your property let without the high-street price.

If you would like us to talk you through whether Get Rented Pro is right for your property, have a look at the full service or get in touch. No pressure, and an honest answer either way.

Sources and further reading

The service details and performance figures in this article are drawn from Hello Neighbour's own published product and performance data, correct at the time of writing. For more detail on the points above, see:

Disclaimer. This article is intended as general information for landlords and does not constitute legal, financial or tax advice. Prices, fees and statistics are correct at the time of writing and may change over time. Regulations referred to, including the Renters' Rights Act 2025, gas safety and property licensing requirements, apply differently depending on the property and its location, so you should confirm your own obligations or take professional advice before acting. Hello Neighbour accepts no liability for decisions taken on the basis of this article alone.